- Administer all repairs and maintenance invoices from suppliers.
- Arrange for roadside assistance.
- Assess vehicles to be used either as relief vehicles or to be auctioned.
- Capture repair and maintenance requests in GMT integrated Fleet Management System.
- Conduct vehicle inspections (pre-audit, strip and quote, work in progress and quality assurance).
- Conduct vehicle related supplier inspections.
- Ensure the effective and efficient provision of a fleet quality assurance service.
- Facilitate conditional assessment requests.
- Facilitate the servicing, repairs and maintenance of vehicles.
- Handle queries and follow up regarding progress of vehicles.
- Manage contracts of service providers with regards to fleet repairs and maintenance.
- Manage the technical hub centre in the region
- Monitor the monthly R&M expenditure reports received from the service provider.
- Obtain, evaluate and approve quotations at suppliers and client departments and recommend allocated work.
- Receive and process repair, maintenance and fitment requests from clients and suppliers.
- Receive calls for the misuse of government vehicles
- Register and monitor suppliers.
- Request, evaluate and approve quotation from suppliers.
- ICT systems
- n/a
- Not defined
- Supplier contracts
- Leaders in mobility solutions (R&D)
- To ensure an effective and efficient fleet repair and maintenance service
- Providing fleet inspections
- To ensure the effective and efficient coordination of repair and maintenance of the fleet
- To ensure the effective and efficient provision of a fleet quality assurance service
- To manage the Client Care Centre (CCC)
- To manage the performance and payment of suppliers
- To manage the performance of the contractor
- Number of approved R&M service requests (SR)
- Number of approved supplier quotations processed
- Number of complaints of misuse
- Number of conditional assessment requests processed
- Number of R&M service requests (SR) received
- Number of R&M suppliers on the vehicle-related supplier database
- Number of requests uploaded to system
- Number of roadside assistance provided
- Number of service provider contracts concluded
- Number of suppliers invoices processed
- Number of suppliers registered
- Number of technical hubs managed
- Number of vehicle inspections carried out
- Number of vehicle inspections completed
- Number of vehicle queries/progress reporting
- Number of vehicle related supplier inspections completed
- Number of vehicles assessed
- Number of vehicles serviced & repaired
- AO: Fleet Rental Services
- AO: Supplier Performance Control
- ASD: Client Care Centre
- ASD: Quality Assurance
- ASD: Repairs and Maintenance Coordination
- Not defined