Management Support Services - SUBDIRECTORATE

 

Element (Count)

Name

  • Conduct surveys with both internal and external stakeholders.
  • Coordinate and facilitate the provision of user system and desk-top support in liaison with CeI and other service providers.
  • Coordinate cleaning and security contracts.
  • Coordinate occupational health and safety matters.
  • Ensure that the ICT budget is spent as per the planned projects, without exceeding the budget.
  • Ensure the management and administration of the ICT (GMT) projects.
  • Facilitate communication and marketing activities in GMT in conjunction with the department’s Communications Unit.
  • Facilitate departmental Batho Pele service delivery improvement initiatives.
  • Facilitate GMT’s multi-term annual planning cycle.
  • Facilitate organisational performance monitoring and reporting as per GMT’s strategic and annual performance plan.
  • Facilitate the compilation of the GMT’s annual report.
  • Facilitate training regarding ICT systems at GMT.
  • Identify, implement, optimise, maintain and administer ICT application systems.
  • Identify, optimise and implement improved processes.
  • Inward benchmarking by other fleet management groups.
  • Maintain and manage venues.
  • Manage and encourage people, optimise their outputs and effectively manage relationships in order to achieve organisational goals.
  • Manage the GMT ICT SLA and contracts with external service providers (e.g. CeI, Datacentrix, PWC, Dimension Data, SITA, etc.).
  • Outward benchmarking by the entity to benchmark our services against national and international best practices.
  • Provide ICT Infrastructure Management Support.
  • Render a client liaison service.
  • Render a human resource support service.
  • Render a record management service.
  • n/a
  • Not defined
  • OPEX
  • Availability of resources
  • Business availability
  • DTPW
  • Internal and external stakeholders
  • n/a
  • Not defined
  • OHAS Committee
  • Systems (Network)
  • Office of Chief Director
  • ICT Management Support Service
  • Office Support Services
  • Statutory Reporting & Stakeholder Relations
  • Cultural Transition (Connecting Cape)
  • Ecological Transition (Green Cape)
  • Economic Access Transition (Working Cape)
  • Institutional Transition (Leading Cape)
  • Knowledge Transition (Educating Cape)
  • Settlement Transition (Living Cape)
  • Leaders in mobility solutions (R&D)
  • Satisfied stakeholders
  • To provide management support services
  • (Research and development/ market analysis)
  • Maintaining GMT’s value proposition
  • Stakeholder engagements
  • To facilitate and coordinate business planning, marketing and communication processes and activities.
  • To provide office support services
  • To render an ICT management support service
  • Not defined
  • Number of behavioural economic strategies developed to promote culture change
  • Number of business processes reviewed
  • Number of contracts concluded
  • Number of evacuation drills (planned/unplanned)
  • Number of events for mobility solutions
  • Number of GMT communiques to staff
  • Number of health and safety inspection
  • Number of ICT projects running (internet of things and prototypes) as per the ICT Operational Plan
  • Number of inward benchmarking engagements
  • Number of management support supplied
  • Number of outward benchmarking engagements
  • Number of process improvements to enable improved service delivery
  • Number of review workshops
  • Number of staff/ executive management engagements
  • Number of stakeholder engagements (operational and systems training/interventions, etc.)
  • Number of stakeholder surveys
  • Number of storytelling interventions conducted
  • Number of strategy documents for the improvement of communications and marketing within GMT developed
  • Number of system enhancements made
  • Number of training interventions conducted
  • Number of users supported
  • Percentage of actual budget spent against the planned and approved budget
  • Percentage of requests reported within 24 hours or less
  • MSS Program
  • 5 Yr Strat Plan 2025 - 2030
  • Benchmarking
  • Blended Learning
  • Comms Strategy
  • GMT Collaboration Hub
  • GMT MTP Alignment
  • LEMS (Employee Wellness Platform)
  • Mobility Lab
  • Statutory Reporting (Ops Support & Process)
  • VR World
  • Admin Officer: Office Support Services
  • All supervisors with Management Support Services
  • ASD: Statutory Reporting
  • DD: Management Support Services
  • Not defined
  • System Support Coordinator: ICT management services
  • Collaboration Hub, LEMS
  • GMT Collaboration Hub
  • MSS Program
  • Strategic Initiatives
  • VIP 2: Growth and Jobs
  • VIP 4: Mobility and Spatial Transformation 
  • VIP 5: Innovation and Culture