Client Care Centre - DIVISIONSECTION

 

Element (Count)

Name

  • Arrange for roadside assistance.
  • Capture repair and maintenance requests in GMT integrated Fleet Management System.
  • Handle queries and follow up regarding progress of vehicles.
  • Receive and process repair, maintenance and fitment requests from clients and suppliers.
  • Receive calls for the misuse of government vehicles
  • Request, evaluate and approve quotation from suppliers.
  • ICT systems
  • Not defined
  • To ensure an effective and efficient fleet repair and maintenance service
  • To manage the Client Care Centre (CCC)
  • Number of approved R&M service requests (SR)
  • Number of complaints of misuse
  • Number of R&M service requests (SR) received
  • Number of requests uploaded to system
  • Number of roadside assistance provided
  • Number of vehicle queries/progress reporting
  • ASD: Client Care Centre
  • Not defined