- Arrange for roadside assistance.
- Capture repair and maintenance requests in GMT integrated Fleet Management System.
- Handle queries and follow up regarding progress of vehicles.
- Receive and process repair, maintenance and fitment requests from clients and suppliers.
- Receive calls for the misuse of government vehicles
- Request, evaluate and approve quotation from suppliers.
- Client Care Centre
- Fleet Repairs & Maintenance
- Fleet Services
- To ensure an effective and efficient fleet repair and maintenance service
- Number of approved R&M service requests (SR)
- Number of complaints of misuse
- Number of R&M service requests (SR) received
- Number of requests uploaded to system
- Number of roadside assistance provided
- Number of vehicle queries/progress reporting
- ASD: Client Care Centre
- Not defined