ICT Management Support Service - DIVISIONSECTION

 

Element (Count)

Name

  • Coordinate and facilitate the provision of user system and desk-top support in liaison with CeI and other service providers.
  • Ensure that the ICT budget is spent as per the planned projects, without exceeding the budget.
  • Ensure the management and administration of the ICT (GMT) projects.
  • Facilitate training regarding ICT systems at GMT.
  • Identify, implement, optimise, maintain and administer ICT application systems.
  • Identify, optimise and implement improved processes.
  • Manage and encourage people, optimise their outputs and effectively manage relationships in order to achieve organisational goals.
  • Manage the GMT ICT SLA and contracts with external service providers (e.g. CeI, Datacentrix, PWC, Dimension Data, SITA, etc.).
  • Provide ICT Infrastructure Management Support.
  • n/a
  • Not defined
  • Availability of resources
  • Business availability
  • Internal and external stakeholders
  • Not defined
  • Office of Chief Director
  • Division/Section
  • To provide management support services
  • To render an ICT management support service
  • Number of behavioural economic strategies developed to promote culture change
  • Number of contracts concluded
  • Number of GMT communiques to staff
  • Number of ICT projects running (internet of things and prototypes) as per the ICT Operational Plan
  • Number of management support supplied
  • Number of process improvements to enable improved service delivery
  • Number of staff/ executive management engagements
  • Number of system enhancements made
  • Number of training interventions conducted
  • Number of users supported
  • Percentage of actual budget spent against the planned and approved budget
  • All supervisors with Management Support Services
  • Not defined
  • System Support Coordinator: ICT management services
  • Management Support Services