- Coordinate and facilitate the provision of user system and desk-top support in liaison with CeI and other service providers.
- Ensure that the ICT budget is spent as per the planned projects, without exceeding the budget.
- Ensure the management and administration of the ICT (GMT) projects.
- Facilitate training regarding ICT systems at GMT.
- Identify, implement, optimise, maintain and administer ICT application systems.
- Identify, optimise and implement improved processes.
- Manage the GMT ICT SLA and contracts with external service providers (e.g. CeI, Datacentrix, PWC, Dimension Data, SITA, etc.).
- Provide ICT Infrastructure Management Support.
- Availability of resources
- Business availability
- Not defined
- ICT Management Support Service
- To provide management support services
- Number of contracts concluded
- Number of ICT projects running (internet of things and prototypes) as per the ICT Operational Plan
- Number of management support supplied
- Number of process improvements to enable improved service delivery
- Number of system enhancements made
- Number of training interventions conducted
- Number of users supported
- Percentage of actual budget spent against the planned and approved budget
- Not defined
- System Support Coordinator: ICT management services
- Management Support Services