- Coordinate cleaning and security contracts.
- Coordinate occupational health and safety matters.
- Ensure that the ICT budget is spent as per the planned projects, without exceeding the budget.
- Identify, implement, optimise, maintain and administer ICT application systems.
- Identify, optimise and implement improved processes.
- Maintain and manage venues.
- Manage and encourage people, optimise their outputs and effectively manage relationships in order to achieve organisational goals.
- Render a client liaison service.
- Number of behavioural economic strategies developed to promote culture change
- Number of contracts concluded
- Number of evacuation drills (planned/unplanned)
- Number of GMT communiques to staff
- Number of health and safety inspection
- Number of ICT projects running (internet of things and prototypes) as per the ICT Operational Plan
- Number of process improvements to enable improved service delivery
- Number of staff/ executive management engagements
- Number of stakeholder engagements (operational and systems training/interventions, etc.)
- Number of storytelling interventions conducted
- Number of strategy documents for the improvement of communications and marketing within GMT developed
- Number of system enhancements made
- Number of training interventions conducted
- Percentage of actual budget spent against the planned and approved budget
- Percentage of requests reported within 24 hours or less
- AOP-Office of Chief Director