- Coordinate and facilitate the provision of user system and desk-top support in liaison with CeI and other service providers.
- Coordinate cleaning and security contracts.
- Coordinate occupational health and safety matters.
- Ensure that the ICT budget is spent as per the planned projects, without exceeding the budget.
- Ensure the management and administration of the ICT (GMT) projects.
- Facilitate communication and marketing activities in GMT in conjunction with the department’s Communications Unit.
- Facilitate departmental Batho Pele service delivery improvement initiatives.
- Facilitate GMT’s multi-term annual planning cycle.
- Facilitate organisational performance monitoring and reporting as per GMT’s strategic and annual performance plan.
- Facilitate the compilation of the GMT’s annual report.
- Facilitate training regarding ICT systems at GMT.
- Identify, implement, optimise, maintain and administer ICT application systems.
- Identify, optimise and implement improved processes.
- Maintain and manage venues.
- Manage and encourage people, optimise their outputs and effectively manage relationships in order to achieve organisational goals.
- Manage the GMT ICT SLA and contracts with external service providers (e.g. CeI, Datacentrix, PWC, Dimension Data, SITA, etc.).
- Provide ICT Infrastructure Management Support.
- Render a client liaison service.
- Render a human resource support service.
- Render a record management service.
- Availability of resources
- Business availability
- DTPW
- Internal and external stakeholders
- Not defined
- OHAS Committee
- Systems (Network)
- ICT Management Support Service
- Office Support Services
- Statutory Reporting & Stakeholder Relations
- To facilitate and coordinate business planning, marketing and communication processes and activities.
- To provide office support services
- To render an ICT management support service
- Not defined
- Number of behavioural economic strategies developed to promote culture change
- Number of business processes reviewed
- Number of contracts concluded
- Number of evacuation drills (planned/unplanned)
- Number of events for mobility solutions
- Number of GMT communiques to staff
- Number of health and safety inspection
- Number of ICT projects running (internet of things and prototypes) as per the ICT Operational Plan
- Number of management support supplied
- Number of process improvements to enable improved service delivery
- Number of review workshops
- Number of staff/ executive management engagements
- Number of stakeholder engagements (operational and systems training/interventions, etc.)
- Number of storytelling interventions conducted
- Number of strategy documents for the improvement of communications and marketing within GMT developed
- Number of system enhancements made
- Number of training interventions conducted
- Number of users supported
- Percentage of actual budget spent against the planned and approved budget
- Percentage of requests reported within 24 hours or less
- Admin Officer: Office Support Services
- All supervisors with Management Support Services
- ASD: Statutory Reporting
- Not defined
- System Support Coordinator: ICT management services
- Management Support Services