- Conduct surveys with both internal and external stakeholders.
- Inward benchmarking by other fleet management groups.
- Outward benchmarking by the entity to benchmark our services against national and international best practices.
- Leaders in mobility solutions (R&D)
- Satisfied stakeholders
- (Research and development/ market analysis)
- Maintaining GMT’s value proposition
- Stakeholder engagements
- Number of inward benchmarking engagements
- Number of outward benchmarking engagements
- Number of stakeholder surveys
- APP-ICT
- APP-Management Support Services
- DD: Management Support Services